Refund policy

Effective Date: September 30, 2025
Store URL: www.VoltCaps.com
Contact Email: hello@VoltCaps.com

At VoltCaps, we value your satisfaction with every purchase of our caps collections such as Club Caps, Minimalist Edit, Mood Caps, Pop Color Moments, Self Identity, and Social Commentary. To ensure transparency, please read our return and refund policy carefully.

Eligibility for Returns

We only accept returns under the following circumstances:

  • The product arrives broken or damaged.

  • The product does not arrive at all.

Returns for reasons such as change of mind, wrong size, or personal preference are not accepted.

Return Process

  1. Contact us at hello@VoltCaps.com within 7 days of delivery if your product arrives broken or damaged.

  2. Provide your order number, proof of purchase, and clear photos of the damaged product.

  3. Once your request is reviewed and approved, we will provide instructions for returning the item (if necessary).

Refunds

  • Approved refunds will be issued to your original method of payment.

  • Please allow 5–10 business days for the refund to reflect in your account, depending on your payment provider.

  • In cases where the product never arrives, we will issue a full refund after verification.

Non-Returnable Items

  • Any cap that is not broken or has arrived safely is non-returnable.

  • Items without proof of damage or late return requests will not be eligible for refunds.

Contact Us

For any return or refund inquiries, please reach out to us:
📧 Email: hello@VoltCaps.com
🌐 Website: www.VoltCaps.com